How do I book an appointment with a specialist doctor?
âž
You can easily book online in under 2 minutes through our "Book Appointment" portal. Simply choose your preferred department, select your doctor, pick an open date & time slot, and choose whether to pay online via UPI/Card or pay cash at the hospital counter upon arrival.
How does the Video Consultation service work and what are the fees?
âž
When you book a video consultation (starting from Rs. 450 to Rs. 800), you receive a secure Meeting ID. At your scheduled appointment time, log in to your Patient Dashboard and click "Join Video Call". You will connect directly with your doctor in an encrypted browser video room without needing to download any extra software, and receive a signed digital e-Prescription.
Does Apex Hospital accept health insurance for cashless hospitalization in India?
âž
Yes, we are empaneled with all major Indian health insurance companies (Star Health, HDFC ERGO, ICICI Lombard, Care Health, Niva Bupa, Bajaj Allianz, New India Assurance) and TPAs. Our dedicated 24/7 Cashless Insurance Desk assists you with pre-authorization and documentation.
What should I bring for an in-person doctor consultation?
âž
Please bring your valid government-issued photo ID (Aadhaar / Voter ID / Passport), past medical prescriptions, ongoing medication list, diagnostic imaging films (MRI/X-Ray), and your digital appointment confirmation slip (on mobile or printed).
What is your appointment cancellation and refund policy in Rupees?
âž
You can cancel or reschedule appointments free of charge up to 2 hours before the scheduled time slot. For pre-paid appointments, refunds in Rs. are processed instantly back to your original payment method (UPI / Card / NetBanking) within 24 to 48 banking hours.